Rules of return of goods

If you pay with cards return in cash is not allowed. The order of return is regulated by rules of the international payment service providers.

The procedure of return of goods is regulated by article 26.1 of the federal law "About Consumer Protection".

  • The consumer has the right to refuse goods before its transfer at any time, and after transfer of goods - within seven days;
  • Return of goods of appropriate quality is possible if its trade dress, consumer properties, and also the document confirming the fact and conditions of purchase of the specified goods are kept;
  • The consumer has no right to refuse goods of the appropriate quality having individual and certain properties if the specified goods can be used by the person who is exclusively getting it;
  • At refusal of the consumer of goods the seller has to return it the sum of money paid by the consumer under the contract except for expenses of the seller on delivery from the consumer of the returned goods not later than in ten days from the date of presentation by the consumer of the relevant requirement;

For return of money it is necessary to fill in "The application form for return of money" which is sent on demand by the company on the e-mail address for the cash card and to put in order it together with application of a copy of the passport to the address This email address is being protected from spambots. You need JavaScript enabled to view it.

Return of money will be carried out on the cash card within 21 (twenty one) working days from the date of receiving "The statement for return of money" by the Company. For return of money on operations carried out with mistakes it is necessary to file the written statement and application of a copy of the passport and the checks/receipts confirming wrong write-off. This statement needs to be sent to the address This email address is being protected from spambots. You need JavaScript enabled to view it.

The sum of return will equal to the purchase sum. The term of consideration of the application and return of money begins to be estimated from the moment of obtaining the Statement by the Company and is calculated in the working days without the holidays/days off.

Rules of delivery of goods

Existence on an electronic show-window of Online store of information on delivery of goods (receiving work, service), such as terms, ways, and also any other information necessary for receiving a fair idea of delivery of goods (receiving work, service) after payment with use of the card.